Frequently asked questions
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The photo
What size is an Indian passport photo from abroad?
35x45 mm, colour, on a plain white background. The digital copy is 630x810 px.
Can I smile?
Keep a neutral face with your mouth closed.
Can I wear glasses?
Remove them. Glare and frames are common reasons for rejection.
Can I reuse the photo from my last passport?
No. Use a new photo that shows how you look now.
Is the photo the same for adults and children?
Yes — the size and background requirements are the same.
Uploading
What kind of photo should I upload?
A clear, front-facing photo in good light, taken from 4–5 feet away. JPG, PNG, WEBP or HEIC up to 15 MB.
Why do you ask for an email or mobile number?
That's where we send your finished photo and the print sheet, and how we reach you if a retake is needed.
Can I upload photos for my whole family?
Yes. Upload one photo per person; each gets its own reference.
Delivery and printing
How quickly will I get my photo?
Usually the same day. Every photo is checked by a person before it's sent.
What do I receive?
A 2×2 photo at 300 DPI, a 630x810 px JPEG for online forms and a 4×6 sheet with six photos to print.
Where do I print?
You can print your photo wherever standard photo prints are available. Check the print settings and your application checklist before printing.
Payment
How much does it cost?
The preview is free; the HD photo is a one-time $8.99. See pricing.
What if my photo is rejected?
If your photo is rejected for a photo-related reason, we'll redo it free or refund you.
Still have a question?
Send us a message and we'll reply as soon as we can.